CocoSign: Best Alternative to SignNow

If you’re looking for a trustworthy and easy to use electronic signature service, but don’t like what SignNow is offering, there are still a lot of other options available. Among its rivals, CocoSign is at the head and has a big lead over SignNow. It has more features, less reliability issues and provides quicker and better customer support than SignNow.

CocoSign
Features

CocoSign Has More Features Than SignNow

SignNow is a good tool for people who need to sign documents electronically. But CocoSign is a newer, up-and-coming eSignature solution that offers more features. Also, you can spend less on CocoSign to use its full features than on SignNow, so CocoSign is a more cost-effective option. You can see more details in the table below.

FeaturesCocoSignSignNow
Top Plan Price (Billed Yearly)$25$30
Free Plan
Unlimited Signature Invites
Free Trial (No Credit Card Required)
Max Users For Paid PlansUp to 5010
Template Library
Bulk Send
Forms
Customizable Signing Workflows
In-person Signing
Signer Authentication
Create Reusable Templates
Create Folders
Custom Branding
Document Preview
Manage Document Invite Expirations
Notify Recipients to Sign
Send Invite Via Link
Integrates with Microsoft, Google Drive, Dropbox
Requesting Attachments from Signers
Redirect After Signing
Add Multiple Users
User, Role, and Access Management
Real-time Audit Trai
HIPAA Compliance
24/7 Customer Support
Live Chat
APIs
Free Plan

CocoSign Offers a Free Plan

CocoSign’s free plan allows you to taste some of its features free of charge for as long as you like. You can sign unlimited files, and try our powerful features like templates, easy-to-manage signing workflow, trackable signing progress and more. This will help you have a good understanding of how powerful CocoSign is, and how convenient it would be to use this tool.

On the other hand, SignNow doesn’t offer this opportunity – they don’t have any free plan for you to try. They offer a 7-day free trial to give you a taste of its Enterprise plan worth $50 per user per month, but it would be useless if you’re looking for a service that provides basic e-signing functionalities for free, which you’ll find on CocoSign.

Reliability

SignNow Has More Reliability Issues

Perhaps you are impressed by how many features SignNow offers. But what you may not know is that some of these functionalities often fail to work properly. Issues usually occur such as signing in not working frequently, freezing, delay in receiving documents for signers, bulk invites not working properly, and more. In contrast, the users of CocoSign have had less similar issues. That’s because the development of CocoSign involves rigorous inspection and testing – we want to make sure that CocoSign is reliable and their experience with us is free of hassle.

What issues are SignNow users complaining about

Fallible and Annoying

“The Bulk Invite doesn't to work. After uploading a list of clients, the field chooser removes sending options that are available prior to the CSV upload. Reporting is broken. Reports display random field names instead of user information.”

Verified review on Capterra

Fallible and Annoying

“The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms.”

Verified review on G2

Fallible and Annoying

“We have received a lot of negative feedback regarding completing forms and freezing. It varies by doing it over a mobile device, laptop, desktop computer, etc. Sometimes, the forms don't make their way to the relevant parties included or there is a significant delay.”

Verified review on G2

Fallible and Annoying

“The Bulk Invite doesn't to work. After uploading a list of clients, the field chooser removes sending options that are available prior to the CSV upload. Reporting is broken. Reports display random field names instead of user information.”

Verified review on Capterra

Fallible and Annoying

“The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms.”

Verified review on G2

What do CocoSign users say in this regard?

Hassle-Free and Efficient

“It gets the job done Borge efficiently and quickly. I am able to share it to my email and with my peers. It is hassle free and secure.”

Verified review on G2

Hassle-Free and Efficient

“There is nothing about Cocosign to dislike. Although I used this application multiple times, and there was no such issue. the system and software of the application are very friendly and secure.”

Verified review on G2

Hassle-Free and Efficient

“Managing digital documents through Cocosign is made easy. So simple and straightforward to use. No hassle.”

Verified review on G2

Hassle-Free and Efficient

“It gets the job done Borge efficiently and quickly. I am able to share it to my email and with my peers. It is hassle free and secure.”

Verified review on G2

Hassle-Free and Efficient

“There is nothing about Cocosign to dislike. Although I used this application multiple times, and there was no such issue. the system and software of the application are very friendly and secure.”

Verified review on G2
Customer Support

CocoSign Provides Quicker and Better Customer Support

Unlike SignNow, CocoSign offers 24/7 around the clock customer support. Everyone who submits a support request can expect to get a fast response from us, usually within 1 minute. And what they get is a professional and useful answer that can help them resolve the problem that was bothering them or figure out something they didn’t know how to do.

To the contrary, SignNow has been frequently criticized for its unsatisfactory customer service. They keep expressing annoyance about slow response times and lack of ability to fix the issues they are experiencing.

What do the customers of SignNow think of their support

Slow and Unprofessional

Customer service is terrible. They have not been able to fix basic software issues like blurry documents and an inability to use the same form document multiple times

Verified review on Capterra

Slow and Unprofessional

“I have been trying to contact support for 24-hours because none of my documents are sending for signatures. Every time I try to contact their support I get stuck in an endless loop through their backend system.”

Verified review on G2

Slow and Unprofessional

“Horrible customer service. I have had an issue with Sign-now for over 2 weeks. My credit card has been charged three times, yet when I log into my account is says "cancelled". I need to add another signer to my account but can't as it says "closed". Their "support team" has been working on the issue for over a week but still nothing despite numerous emails!”

Verified review on G2

Slow and Unprofessional

Customer service is terrible. They have not been able to fix basic software issues like blurry documents and an inability to use the same form document multiple times

Verified review on Capterra

Slow and Unprofessional

“I have been trying to contact support for 24-hours because none of my documents are sending for signatures. Every time I try to contact their support I get stuck in an endless loop through their backend system.”

Verified review on G2

What do our customers think of CocoSign customer support

Prompt and Helpfu

“Their support is also very quick to respond.”

Verified review on Capterra

Prompt and Helpful

“... and the customer service team was great helping me figure out how to do some of the more difficult things.”

Verified review on G2

Prompt and Helpfu

“CocoSign is fully functional, simple to operate, and technically professional. It's an excellent service, and it shows in its customer support. They responded promptly, professionally, and patiently to help me with every query.”

Verified review on G2

Prompt and Helpfu

“Their support is also very quick to respond.”

Verified review on Capterra

Prompt and Helpful

“... and the customer service team was great helping me figure out how to do some of the more difficult things.”

Verified review on G2
Get Started with CocoSign Today!

Get Started with CocoSign Today!

CocoSign has more features, less issues, a free plan and highly responsive customer support, a great alternative if you want to avoid the limitations that SignNow has.

Easier, Quicker, Safer eSignature Solution for SMBs and Professionals

  • No credit card required
  • 14 days free