CocoSign's Guide About Finishing Gv80a Govuk
How to use The Gv80a Govuk ?
Hi I'm Kate. I'm Service Design.Lead for GOV.UK,.the online home for all of the UK. government's content and services..Over the last year, I've been part of .a team that's trying to change the way.that citizens interact .with public services online..Every week millions of .people come to GOV.UK.to do complex and sometimes .really life-changing tasks,.like registering a birth, learning .to drive or starting a business..And we know this stuff isn't easy..There's lots of information to find .and transactions to complete.And when users find this stuff hard to do,.it costs them, and the.government, time and money..So we created something new on GOV.UK..Something that we're calling .step by step journeys..These journeys guide .users through complex tasks,.breaking them down into clear .steps with simple guidance..Over the last year we've worked with .15 different government departments,.leading a process of .collaborative service design..The outcome is that we're now able .to present crucial government services,.previously complex and fragmented, .as simple step by step journeys..These include learning to drive a car,.getting childcare,.starting a business,.or what to do when someone dies..Since launch, they've been .used by over 10.5 million people.who are now completing services .quicker and easier than before..For example, we've seen .an increase in the number of.successful applications for .free child care as a result..And this pattern is repeated .across the services we've worked on..This is a project that helps government. redesign and improve end-to-end services..This is government working collaboratively .to bring together content,.improve that content, and then start to. work on the underlying service and policy..This is a big step forwards for .government but it's just the beginning..There are hundreds of these journeys we.want to build,.providing simple online services .for the things that really matter..Thanks..