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The Stepwise Tutorial to Tenant Application And Owner Authorization To Bill Tenant City Of Ottawa Form

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Instructions regardingTenant Application And Owner Authorization To Bill Tenant City Of Ottawa Form

okay can everyone hear me someone gaveme a thumbs up okay we're gonna start sothank you guys for being part of thiswebinar the first thing that I want tosay is I hope you all are staying safeand doing everything to keep you andyour family safe we should all be doingthat but we're here to talk abouttenants and our shopping centers and therequests that are pouring in I've beenspeaking to many of you and some thatare not on the call large companiessmall companies you know private ownerspublic donors on Monday one of my peershad 42 requests from tenants and onTuesday they had over 175 requests thatwas a large company with over 400 assetsso that's just to put into someperspective as many of you know I justhave a small portfolio six shoppingcenters I've had eight requests in thelast two days so what I wanted to dotoday for the layout is I'm going toshare with you some of my thoughts thatI have personally and that I've had beendiscussing with some of my friends andthen I'm gonna share with you someactual requests that came in for me andwhat I told those tenants and what I'mdoing about that and then at the endI'll open it up for questions you caneither put your questions in this chatbox and I'll read it or you'll be ableto unmute yourself and ask verbally Ibelieve we can do that or Josie willunmute you guys at the end and then youcan ask if you want and that's it andI'll stay on as long as you need me toto answer any questions I think that mycomments will go probably about 20 to 25minutes so the first thing that I wantto talk about and obviously are ourour perspective in our position is goingto definitely have to do with theownership of the property so if you ifyou have a successful property you mayhave a different position than if youhave a weaker property if you have ifyou're a leasing agent or a propertymanager for a third-party clientobviously the strategy will be differentbased on the clients perspective if youhave a property in a weaker demographicmarket versus a stronger demographicmarket so each case is going to bedifferent it's going to be acase-by-case basis so you know therewon't be one shoe that fits all rightone one whatever that's saying it thegood news is I've seen by three or fourdifferent sources today CBRE did aglobal call that one of my friendsposted some results from from that callthat China seems to be coming back infull force I've also seen that in a fewother communications and again you neverknow if what's true what you're readingor hearing but if China's coming backalready I think that's good news for usI know a bunch of us we talked abouttoday's in April or May or is it July orAugust big difference big difference ifwe're back in April or May versus Julyand August for our tenants or small hopsbut what I think it's what I think aweek ago so some of you that know me infull disclosure know that I'm kind of atough cookie as far as things like thisI kind of fold a hard line and I woke upthis morning thinking about how longdoes it take to today and based on asurvey of my peersthe average seems to be about four tosix months to backfill a mom-and-poptenant if you can find them right sobased on that and based onunderstanding what goes into backfillingamong incontinent the downtime thecommission the TI etc i'm that kind ofpermeated my thinking most of todaybefore this call so so I'm hearing nowjust an on a side note I guess there's alot of people that aren't being able toregister so we're gonna continue andthen we're recording this so we'll justhave to put this out there recording sowhen you're thinking about that fillingtenants versus helping tenants throughthis rough time that will be a decision1you as landlords will have to make1depending on your position your mortgage1payment the health of your Center etc1it's also hard to figure out who are the1tenants that really need to help versus1who are the tenants who are trying to1take advantage and and that's with the1rental assessment application that I'm1going to send out to all of you that1we've crafted after this call I think1that getting information is key to1trying to figure out who is who are the1tenants that need help and who are the1tenants that might be trying to take1advantage for those of us that have1smaller portfolios we probably know most1of our tenants for those of you that1have larger portfolios much harder to do1as far as rent statements I've heard1from people that still syndrome1statements we are not sending the red1statements out for April and yes and1I've heard a lot of people are not doing1that kind of in-your-face type of thing1but we're waiting waiting on that1National tenants the majority of this1call is we're going to be focusing on1mom and pops not now she's not nationals1and I a lot of my peers have said we all1need to you know bound together and not1help out the Nationals again I think1that is a case-by-case basis I do think1that for this1all I want to focus on the mom and pops1I did get my first national Tennant1letter today the request was for 90 days1of 50% rent and camp and I'm not sure1what I'm going to do with that at this1point they do have Co tendency1provisions and an another one if my1peers has said that Co tenancy1provisions are being floated out there1with the National tenants so that's1definitely something to be considered to1review in your lease what are the terms1that you have in specific leases1especially for those that are asking for1help one thing I am still very firm on1if I have a tenant that is in default1currently before this happened I would1not be entertaining any kind of1assistance for that tenant I think that1if they were in a prior default or a1problem tenant Oh rent Oakham whatever1it was they were in default I don't1think that personally I'm not jumping up1and down to half that time the1application which you guys will see when1we send it to you asks for a lot of1things I asked if what they want I want1to know what their ask is I don't mind1either myself with my property manager I1don't want to be offering something I1want to see what they're asking for1they may just ask for a month or two of1house rent we don't know what that what1they're looking for I ask them how are1they going to use the abatement or1deferral whatever in whatever manner we1decide to give it to them how are they1going to use it for now are they going1to tell the truth you know who knows but1I want to know what their plans are and1what they're thinking my goal for my mom1and pop tenants is unless the government1shuts them down like a local gym I want1them to try to be as creative as1possible to stay open because I think1that helps them and I think1helps us so if I can give a couple extra1temporary exclusive parking spaces for1Domino's or for my sub guys or for my1anybody that's trying to be creative1with their takeout menus for my1restaurants that's what I want to do I1want it if I can add it I just thought1about this also today putting signage1out on the street advertising which of1your tenants are still open for business1you know I think Starbucks in my1properties are closed all their dining1but they're still open for a takeout and1for a pickup so adding possibly possibly1some signage if you're municipalities1allow it to help bring in the traffic1because you know people might not know1that they're open I'm asking for if I1don't already get the sales and the1application I'm asking for the sales if1I don't already have them and then even2for the ones that I have I want them2up-to-date especially in the last four2weeks and if we make a deal I will go2forward running week by week sales going2forward I asked for I'm not asking for a2credit check I had that I think the last2whip you know the last recession we2asked for a credit check I think that2I'm not doing that I am asking for a2personal financial statements and2there's a form in the application also2in the application I asked have they2applied for any help or any assistance2and I've listed the SBA link the2Facebook link and I think we just in2Florida we just got another brand2opportunity I've listed those three2opportunities for people my mom and pop2tenants to even know about they might2not know that and as we're hearing that2we are sending that out to our tenants2via email and in encouraging them to2apply if I make a deal I will document2all deals in writing and I will include2a confidentiality clause which I'm also2giving you I had my attorney draft2you can have your own attorney drafted2I'm not the I'm not a lawyer I'm just a2neck and I know some of you are probably2smirking like well what that what's not2gonna do you can't enforce it I'm just2hoping it's kind of you know puts a2thought in their brain that if they do2share the information they met the2confidentiality clause says that the2deal's off2I know it's hard to enforce that I'm2just hoping that having that in there as2part of the package is kind of a little2reminder another idea that came up in my2discussions with security deposits2I pretty much have two months security2deposits for all of my mom and pops I2brought that up with someone else today2as a discussion and she said she2believes the lenders have to approve us2using security deposits for rents one of2my other partners is checking on that2with our lenders so I don't have the2answer you and obviously you have to2check with your lenders or you know I2have a favorite saying forgiveness2server permission I know you know some2of my friends that's got too much2security deposit that might be their2lifeline and maybe and then and then2planning ahead and letting them refill2the security deposit you know over the2next 12 months2you know 1/12 of the time but definitely2a lawyer so check with your lenders and2do what you feel comfortable but I like2that idea2franchisees I do I did have of my 72tenants that requested today one of them2is a franchisee2I instructed them to go talk to their2franchisor and get a to me and let2me know what their franchise Arce doing2for them if their franchisor does not2help them I think that should be their2first line of assistance not their2landlord again I wanted to encourage2them to stay open and not close and2anything we can do to help them be2creative and come up with ideas like2signage you know I'm there for them2business center2optional insurance there's been a lot of2discussion about this my insurance2company has said that pandemic is not2covered and then someone else else else2brought up what about force majeure if2the government shuts them down like our2gyms you know with that so I'm also not2an insurance agent so I think you all2need to call they need to call their2insurance agents and we need to color2insurance agents to see what our2policies to cover one of my friends2landlord in South Florida was proactive2she sent a letter to all of her mom and2pops automatically to mom pops not2franchises not nationals and she2automatically deferred their April rent2their March I think just their April2rent and she said you will pay it in the2last six months of your lease 1/6 so if2the rent for April was six thousand2dollars in the last six months of their3least she will add a thousand dollars to3their so their rent statement and she3was being proactive they didn't I don't3even know if they had anyone called her3someone else mentioned what they're3thinking about doing is adding a dollar3to the rent to the based rent and3calculating some kind of formula - how3much deferral that they give I thought3that was interesting I don't know I3think that would be hard to calculate3our tenants biggest costs are obviously3the employees and the rent I saw today3that they are going to come there are3trying to do something with some sort of3package for unemployment but I don't3think that helps us I think our3attendants need to keep these people3employed and that goes back to - goes3back to being creative I'm sorry I'm3just looking at the chat chat box is3going crazy so let me share with you a3few of3the tenants that came to me what has3happened in my life in the last like3five days so that's it started last3Thursday last Thursday I had a massage3an Asian massage place call me and she3said I'm closing and I'm indefinitely3and I hope you're gonna help me so what3I did with her is I sent her the3application package the next day no3nothing happened again until Monday on3Monday one of my tenants nail salon who3does extremely well reached out called3me texted me and said can you talk and I3called him that I said and he said I3just want to let you know I'm closing3today until April first I just wanted to3let you know3did it make an ask just wanted to let3you know he's he's a very successful3business he goes because of hygiene3issues I'm closing okay3the next one I got was I got a call from3to competitive hair salons they were3together in one of the hair salons and3one of the hair salons what should we do3should we close I said how are your3sales3well we both had strong books of3business this week and they're dropping3like flies I said I cannot recommend if3you close or don't close I think that3you should look at your business and3make that decision on your own and then3one of them said well I'm both of us3have paid our rent so now they're3together two competing tenants we both3paid our rent and we both feel we can3pay our a program we're worried about3after that and I said make your decision3door closing I hope you can stay open3and we'll talk about it later they did3not ask I did not send an application3the franchise he reached out today a3cell phone store I said I responded by3saying please discuss your needs with3your franchisor that was to the3franchisee and then home improvement3retailer reached out and said we have no3traffic we're not3closing but we can't parent and I sent3them the application those are all of3the tenants that have reached out and3what I've done with each one so that3that those are my thoughts I mean Co3someone else said another very large3company that has hundreds and hundreds3of shopping centers sent out a letter to3all of their tenants3I believe nationals and locals and they3said we are so sorry that this is going3on it's a crisis for our country yada3yada yada we expect you to pay rent in3full we will not be honoring we will not3be defaulting you or we'll be ignoring3Great Spirit or something honoring grace3periods or not not paying attention to3grace periods so basically they were3saying if you can't pay rent by the3tenth we will default you so that was3another larger company that sends3something out I think that we all as3landlords have short-term concerns and3long-term concerns long term is3obviously asset value and that was going3back to what I said at the beginning of3the call3normally I'm more tough about this but I4think if we can help these mom and pops4over on a month or two hoping that if we4follow in China what happened in China4hopefully in a month or two we are4healthier and we keep them open and in4business one of the tenants that called4me I didn't mention her so another4somewhat massage place a foot massage4person called and then I literally had4to talk her off the ledge she I think4she was she had sent me a text and an4email and she I'm gonna close my4business I can't afford this I don't4have capital reserves4and I just said let's talk and she goes4I can't even talk to you I'm just so4upset and so that I waited 24 hours and4I called her and I said are you still4open4she said I'm still open but you know4business is down significantly and I'm4like and I'm saying okay well let's4we'll work through this she's a great4tenant she does about three hundred and4thirty thousand dollars in business4twelve hundred square feet I'd hate to4lose her but she was panicking so I4talked her off the ledge I haven't sent4her the application she hasn't asked but4she was just ready to throw up her hands4and end her business which would have4been very not good for me as a landlord4for her shopping center for her so so I4think that as we are getting the4Burridge's I can't imagine you know4Chris rice and I talked about we were4talking do we need a waiver people in4our companies because we have to deal4with so many waivers well when you have4a company that goes from 42 requests to4154 requests and 24 hours the larger4companies that are on the phone the4property management teams your property4managers in the field you know I can't4obviously handle all of this so I do4think temporary teams that will handle4this and can make decisions but again I4think after we get information I do4think that there are opportunities for4us as landlords to make leases healthier4so I think that if we do help tenants if4for some reason we acquired a shopping4center and the prior landlord gave them4four or five year options can we get two4of those five-year options back4certainly if we have tenants that don't4provide sales that 100% should be a4non-negotiable if we proceed with4helping out the tenant maybe there's a4very wide use clause that we can narrow4down that would be helpful for us going4forward so I do think that we can take4this this these situations4and create opportunities to strengthen4our assets on the long term as we help4our tenants on a shorter term before I4go to questions oh yeah so Chris4president chief production officer I4don't want to create a title or a4position because hopefully this is going4to be done in 60 days right but the last4thing the icsc two days sent a letter4that we all need to send to our4congressman and our representatives it4took me it didn't take me ten seconds4the way they gave it to us4you know it self populates your4information and when it sends out they4knew which three state representatives4to send it to please please please we4have 500 people on this call 500 letters4should be going out at the end of this4call because you know we are a powerful4group we do have a lot to do with small4business and we can all make a4difference I think by sending out that4letter and if you don't have the icsc4letter text me when we hang up and I4would get it to you so now what I want4to do is I hope that helps I want to4start answering some questions either if4you want to unmute yourself or I can4answer them from the shaft4I think figure out how to do it so any4questions data verification must be part4of the application process trust but4verify absolutely part of my application4is three months bank statements I put in4things that I'm that hopefully we can4verify but if any of you have any great5ideas of how to verify better than what5you see in my package email it and I'll5send it out to all of you and and5obviously this application is for you5guys to take and amend in whatever5manner you see fit for your own assets5so someone just said did we get the5force in this your letter from Subway5and everyone's writing for everyone5that's got subway it's a tenant5I guess they sent out a letter I don't5have a subway so but they sent a force5majeure letter so I think that you guys5need to ask your attorneys on what to do5about that I don't I don't want to5represent you know myself as an attorney5what type of time frame do you think is5acceptable for the landlord to respond5oh good point another one of my friends5larger tenants lar larger landlords said5that they are not making a decision for530 days I don't I think that is55to law personally Chris what do you5think about that I mean I know things5are changing and maybe we don't we can't5make a decision but I think we could5lose tenants quickly if we don't answer5them in 30 days5so personally I'm gonna be responding5probably once they get me the5application full of all of the5information I've asked for which is5going to take them a few days and when I5found the last time we went through this5is so serious people fill it out and the5people that are trying to take advantage5don't because it's work they have to5compile information and they have to5work so I do think for me once I get a5full package I will respond within 245hours I'm not going to wait 30 days5because I don't want to wake up in 305days and have four or five vacancies5that I could have done something about5margin so mortgage companies are5currently considered a yeah so other5people have said that they've asked5their mortgage companies to go to5interest-only go for it5I know let me see if I can unmute you555how I find out if what I do with sales5is I asked them to give me what they5report to the state government so in5Florida they have to give a certain form5that's for my one if they're going to5lie to the state government I want the5same lie5I'm trying to move everybody you guys5it's not working I'm sorry they're5they're making more money I'm trying I'm5trying I'm trying5I am as soon as we hang up are you5including the rent referrals on the good5guys are just the lead on the least for5small tenants are you including the rent5referrals on the good guys are just on5the lease for small tenants I don't know5what that means during this time is it5to try no you should if a mom-and-pop is5trying to sell their business I don't5think now is the time to do it5have you ever heard of the vacant5drive-in movie theater movie theory when5it comes to whether or not a landlord5you should throw a tenant a relief a5lifeline have you heard of the vacant5drive-in movie theory no I'm not heard5of that sorry how do you decide to waive5or defer rent I think we should all5defer rent I don't think anyone should5waive rent for sure I would only defer5so the end of the term or that's what I5would do I would only defer I wouldn't5wave it at all5sales paxton be aware that if your bank5gives you relief it may hinder your5ability to borrow in the future from5that Bank major banks keep track and5often count that as a default a default5may disqualify you from borrowing from5that bank in the future that would be5important thing to check any other5questions we've been trying to respond5within 15 days and have been5communicating that so another company5said they're trying to respond within 155days I'm looking to see if there's any6other questions that I didn't answer I'm6curious to know I'm curious if anyone6knows whether property owners can go to6their banks call your lenders people are6calling6lenders now some of my friends have gone6from amortized loans to interest only I6will put a link on my website for the6ICSE letter good idea we all know and we6should all be sharing that we should be6sharing that our tenants should be6sending that letter out it's so easy6earlier this week we had a handful of6tenants who unilaterally call closed6without calling or texting we saw it on6social media before the government shut6down do we take a different approach to6those who don't reach out I would I find6that shocking that you had a number of6tenants that closed without reaching out6to you my guess is that they were6already super weak because I mean that's6shocking to me my guess is those tenants6were in big trouble already and that's6what happened yeah this is a good6question I don't have the answer to it6if you give the tenant retro leave and6then they get some grant assistance6should the landlord get a benefit from6that and how do you track that the big6question is how do you track that I6don't I don't know how you would track6that but in my application I say have6you applied and if you have what have6you applied to I just if someone has a6great idea of how you would attract that6I have no idea I think that if the6government starts giving grants to6tenants they should have their landlords6sign releases like permits because the6landlord's shouldn't get the shaft when6if the tenants do start getting some6some help if rents are adjusted don't we6need to amend the leases to document yes6any anything you do you should document6in my opinion I'm sure there will be new6lease language for future this leases to6protect against Co tendency clauses and6interruptions of as I'm sure there's6going to be a lot6changes in the future based on this I6think that I believe I got all of the6questions on the chat I think if you6have any more questions I'm going down6to the bottom of this chat if you guys6would you suggest deferring the rapper's6yes can I sell the closet during this6time no you cannot sell the plaza during6this time if you if you have if you're6in my opinion I mean unless you're6already under contract and someone's6doing due diligence but even then I6believe that that no one's selling a6shopping center during this time get a6personal guarantee with money if you6don't already have a personal guarantee6someone is recommending getting one if6you give the deferral what about the6business that has been shut down by the6government yeah that stinks for him and6it stinks for us same I think I think6everything I've just said applies to6people shut down by the government and6not shut down by the government if you6have a strong tenor would you consider6if you have a strong tenant would you6consider giving the tenant or free rent6period if they're exercising option6early I think that's something that I'm6probably going to be considering but I'm6concerned that they're gonna want6something for it beyond just a deferral6but I'm looking at all of the terms and6conditions in my lease if I'm going to6do a deferral I'm going to then look at6like I said earlier options annual6increases exclusives kick outs con6tendencies all of that I'm gonna look at6all of that any thoughts of what can be6done to scale down in kam for sure6garbage I mean a lot of our I think a6lot of6a lot of restaurants that are not doing6the sales I think that's like 20 minutes6before this call I called my property6manager and said reduce the garbage but6landscaping in Florida you can't you6can't stop doing the landscaping if6anyone else has any other ideas jump in6on how to reduce cam I actually stepped7up cleaning last week and I usually7pressure cleaning quarterly and I told7my property manager to pressure clean by7the restaurants with hot water and7bleach just for the book cleanliness7thing so I'm adding costs with that with7cleanliness how would you treat a tenant7that was supposed to open this month and7start paying rent I talked to them7they're probably going to delay their7opening and I would just delay their7opening and defer the rent commencement7and the opening to the end unless it's a7you know I'm negotiating with quest7right now the lab you know the lab7people I think there are some tenants7you know I said to to Kara let's go find7some tenants that one open now and we7she actually got attended that called7her today for Tim for attempt beliefs7and I said do it so being creative and7trying to figure out you know hospital7uniforms being demand and will like the7uniform people want a temp store yeah if7tenants close without calling you I7would say the deal's off I wouldn't7discuss it how do you not call your7landlord when you're closing for7business I mean maybe not that first day7but all of my tenants all of them called7me prior to the three or four that7actually closed well he called me before7I'm going to email the application I got7a renewal done with Albertsons on Monday7good for you I'm waiting for a devious7lease and I'm hoping I get it I'm hoping7the Nationals7especially now that7traveling I'm thinking you know those7managers are traveling so they can get a7lot of deals done I hope we'll see7prospecting so I posted this on LinkedIn7you know the queen of prospecting I do7think it's a little insensitive to be7facebook prospecting I said last week7now it's the time to do great get your7kids involved Facebook profit probably7not a good time then someone else I7linked and said we'll wait a minute we7could reach out and you know just kind7of chat or be caring not be that you7know the typical salespeople maybe I do7think that we have to be careful and7he's thinking about restaurants7yesterday she goes yeah it wasn't going7well so and what about renewals that7we've been working on would you defer7negotiations now I would because I think7that those tenants that you're working7renewals on now are not in the right7headspace if you can wait 30 days I7think hopefully with what we're seeing7with China in 30 or 45 days we're gonna7be in a much better position so I would7I would you know kick the can on that7for 30 days if you give a tenant relief7and then they I don't know about them7getting assistance from someone else7would you advise if you can with7reserves to further the next three7months of rent and extend the lease by7such term possibly longer so so if they7were coming up for renewal salad would7you advise if you can with reserves7defer the next three months and extend7the lease keeping them calm I think7keeping them calm if you want them in7your shopping center I do think that we7are going to be part leasing agent and7part part7counselor we need to keep our tenant7calm and if we want them to stay and I'm7there are time there7that's all yesterday that there are7tenants they they don't want them to7stay and this is an opportunity you know7that's a case-by-case asking for ongoing7bank statements maybe is one way to7track if the tenant received a grant or7loan assistance well I think I think7loan assistance is different than a7grant I would love for them to all get7grants and not really low is because7loans is just going to burden them even7more I have had four deals tanked in the7last ten days and three closed with a7few that will come back to life once the7landlord determines whether it should be7over the new tenant a few more months of7free rent yeah deal we've had we've had8we had one deal tank and I'm hoping the8other two or three we have on our plate8are going forward in the rental8application I'm listing the SBA link I'm8listing the Facebook link and a listing8of Florida a state of Florida link I max8I've been asked to waive rent for the8next six months and add it to the end8I'm considering asking to be caught up8on rent sooner than the end what if the8tenant fails I I don't have a crystal8ball I think I don't think you should be8waiving rent waiving rent that means not8having any rent for the next six months8is a bad call I think deferring and I do8think this this might be something well8that we're doing month to month the8month unfortunately but again hopefully8this is done in 45 days and you know and8there are people like the National8tenant I spoke about earlier is they've8asked for a 50% wrap so you can consider8doing 50% rent but I personally I would8only be talking to my tenants right now8about April and and I know I don't have8500 shopping centers so those of you8that do can't do case by cases on this8but I don't think I would be doing the8snacks8tenant in the event I do help them8they've asked for 90 days I maybe I8would do 60 but I wouldn't I'm not gonna8do anything certainly more than 60 I8don't think that I'm gonna be puffing8positive and think that we're getting8back to business by that point okay I8see I'm seeing the same questions8yes I'm sending the application for8Turing yes thank you8I do think we can reduce the portering8we don't need Porter's six days a week8if we don't have traffic at our centers8someone said HVAC maintenance contracts8I don't have any of those but yes that8would be a good idea8what about parking lot lighting8attendants are closing early so I keep8my parking lot lights on you know from8sundown sundown to sunup for liability8purposes I would not reduce my parking8lot lighting reduced frequency suite8reduced frequency of sweeping turn off8utilities and vacancies where weather8Hall allows hold off on minor repairs8I like the sweeping reduction lack of8traffic I keep my utilities on to my8vacancies if I have 20 vacancies I don't8but I only have two or three and I keep8the lights on at night because I'm8hoping someone will leave space for me8when they see it at night there's a8fantastic tool for disinfecting patios8and there's a link this is this is a you8guys should check to check some of these8these chats8it's a Clorox system and a mist is an8individual on the lease with a shelf8company personally liable on the good8guy for the rent deferral well if8there's any doubt first of all talk to8your attorney if there's any doubt then8I would make them sign personally for8the rent deferral okay have your Porter8be your eyes and ears since that's what8we so my property manager with all of my8people are working from home but my8property manager drove every8pretty took a picture of every sign in8every window that talked about posting8new hours or if they closed or not and8is keeping a daily list up but if you8don't have property managers that can do8that your properties having your8reporter or someone to give you8community to communicate because I do8think it's important ninety days from8now or whenever we're back to normal8when did they close what was the day8that they closed account your8accountants are going to want to know8that asphalt repairs8I always fix the potholes liability fix8the potholes for my Bible on occupancy8cost I still end because it's Larry has8a lot of information on here if you guys8wanted on his positions he's a lawyer on8some of these situations check his 5408comment read that but consult your8lawyers consult your insurance companies8and consult your lenders was this9helpful I hope this was helpful next9week I'm doing the webinar for CRM9because now some of your leasing agents9have time to start using it and I'm9going to have five or six users talk9about all of their different CR CRM9products that they use and I'll be9posting that on LinkedIn thank you guys9please be safe and I hope this helped

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